Offering our customers the highest quality at all times is an elementary component of the hansgrohe corporate philosophy. For this reason, we offer first-time end customers (as defined below) a voluntary manufacturer's warranty of five years on our products, irrespective of any claims they may have against their vendor. We grant first-time end customers a voluntary manufacturer's warranty of two years on certain hansgrohe products with electronic components purchased after 01 January 2020. Prerequisites and details of this voluntary manufacturer's warranty can be found in the following warranty conditions.
Article No. | Product Name | Guarantee Information |
15856600 | RainPad Finish set for 3 functions | 5 years |
76818000 | null F23 Flowmeter | 2 years |
60151450 | Xuniva S Undercounter basin 350/350 without tap hole with overflow | 20 years |
60168450 | Xuniva Q Wash bowl 550/400 without tap hole and overflow | 20 years |
61074450 | Xuniva Q Wash bowl 300/300 without tap hole and overflow, SmartClean | 20 years |
60162450 | Xuniva Q Above counter basin 550/450 with tap hole and overflow | 20 years |
61046450 | Xuniva S Undercounter basin 350/350 without tap hole with overflow, SmartClean | 20 years |
61084450 | Xelu Q Handrinse basin with shelf right 360/250 with tap hole without overflow, SmartClean | 20 years |
60159450 | Xuniva S Above counter basin 450/450 with tap hole and overflow | 20 years |
25100000 | RainButton Qi charging pad | 2 years |
25013000 | RainButton Symbol overhead shower spray 02 | 2 years |
25013700 | RainButton Symbol overhead shower spray 02 | 2 years |
62025450 | EluPura S Wall hung WC Set 540 rimless AquaHelix Flush with WC seat and cover with SoftClose and QuickRelease, Slim, HygieneEffect | 20 years |
62025450 | EluPura S Wall hung WC Set 540 rimless AquaHelix Flush with WC seat and cover with SoftClose and QuickRelease, Slim, HygieneEffect | 5 year (WC seat and cover) |
61017450 | Xelu Q Wash basin 600/480 without tap hole and overflow, SmartClean | 20 years |
61043450 | Xelu Q Wash basin 1200/480 without tap hole and overflow, SmartClean | 20 years |
60169450 | Xuniva S Wash bowl 450/450 with tap hole and overflow | 20 years |
60171450 | Xuniva U Wash bowl 600/450 with tap hole and overflow | 20 years |
61082450 | Xuniva Q Wash bowl 600/450 with tap hole and overflow, SmartClean | 20 years |
60166450 | Xuniva U Wash bowl 550/400 without tap hole and overflow | 20 years |
60160450 | Xuniva D Above counter basin 550/450 with tap hole and overflow | 20 years |
61030450 | Xelu Q Wash basin with shelf left 800/480 with tap hole without overflow, SmartClean | 20 years |
61037450 | Xelu Q Wash basin 1000/480 with 2 tap holes without overflow, SmartClean | 20 years |
61108450 | Xelu Q Wash basin 1200/480 with tap hole and without overflow, SmartClean | 20 years |
15854600 | RainPad Finish set for 2 functions | 5 years |
25012000 | RainButton Symbol overhead shower spray 01 | 2 years |
25012700 | RainButton Symbol overhead shower spray 01 | 2 years |
25015000 | RainButton Symbol hand shower | 2 years |
25015700 | RainButton Symbol hand shower | 2 years |
61014450 | Xelu Q Countertop handrinse basin ground 500/480 with tap hole without overflow, SmartClean | 20 years |
61018450 | Xelu Q Countertop basin ground 600/480 with tap hole without overflow, SmartClean | 20 years |
61042450 | Xelu Q Wash basin 1200/480 with 2 tap holes without overflow, SmartClean | 20 years |
61072450 | Xuniva D Wash bowl 550/400 without tap hole and overflow, SmartClean | 20 years |
60156450 | Xuniva D Above counter basin 550/400 without tap hole with overflow | 20 years |
60158450 | Xuniva Q Above counter basin 550/400 without tap hole with overflow | 20 years |
61114450 | EluPura S Wall hung WC 540 rimless AquaHelix Flush, SmartClean | 20 years |
76839000 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite, starter set | 5 years |
76839000 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite, starter set | 2 years (SodaBase) |
76839670 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite, starter set | 5 years |
76839670 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite, starter set | 2 years (SodaBase) |
76839800 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite, starter set | 5 years |
76839800 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite, starter set | 2 years (SodaBase) |
25023180 | RainButton iBox Plug 3W-D90 | 5 years |
60154450 | Xuniva Q Undercounter basin 450/350 without tap hole with overflow | 20 years |
61015450 | Xelu Q Countertop handrinse basin ground 500/480 without tap hole and overflow, SmartClean | 20 years |
60194450 | EluPura Q Wall hung WC 540 rimless AquaFall Flush | 20 years |
61020450 | Xelu Q Wash basin 800/480 with tap hole without overflow, SmartClean | 20 years |
61024450 | Xelu Q Wash basin with shelf right 800/480 with tap hole without overflow, SmartClean | 20 years |
61038450 | Xelu Q Wash basin 1000/480 without tap hole and overflow, SmartClean | 20 years |
61075450 | Xuniva Q Wash bowl 550/400 without tap hole and overflow, SmartClean | 20 years |
60172450 | Xuniva Q Wash bowl 600/450 with tap hole and overflow | 20 years |
62024450 | EluPura S Wall hung WC 540 rimless AquaHelix Flush, HygieneEffect | 20 years |
62020450 | EluPura S Wall hung WC 540 rimless AquaFall Flush, HygieneEffect | 20 years |
60161450 | Xuniva U Above counter basin 550/450 with tap hole and overflow | 20 years |
61117450 | EluPura Q Wall hung WC Set 540 rimless AquaFall Flush with WC seat and cover with SoftClose and QuickRelease, SmartClean | 20 years |
61117450 | EluPura Q Wall hung WC Set 540 rimless AquaFall Flush with WC seat and cover with SoftClose and QuickRelease, SmartClean | 5 year (WC seat and cover) |
76838000 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite | 5 years |
76838000 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite | 2 years (SodaBase) |
76838670 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite | 5 years |
76838670 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite | 2 years (SodaBase) |
76838800 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite | 5 years |
76838800 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite | 2 years (SodaBase) |
15853180 | RainPad iBox Control | 5 years |
25011000 | RainButton Symbol volume | 2 years |
25011700 | RainButton Symbol volume | 2 years |
25014000 | RainButton Symbol overhead shower spray 03 | 2 years |
25014700 | RainButton Symbol overhead shower spray 03 | 2 years |
76836000 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox | 5 years |
76836000 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox | 2 years (SodaBase) |
76836670 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox | 5 years |
76836670 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox | 2 years (SodaBase) |
76836800 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox | 5 years |
76836800 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox | 2 years (SodaBase) |
61050450 | Xuniva U Undercounter basin 450/350 without tap hole with overflow, SmartClean | 20 years |
61012450 | Xelu Q Handrinse basin 500/480 with tap hole without overflow, SmartClean | 20 years |
60152450 | Xuniva D Undercounter basin 450/350 without tap hole with overflow | 20 years |
60157450 | Xuniva U Above counter basin 550/400 without tap hole with overflow | 20 years |
25017000 | RainButton Symbol scenario | 2 years |
25017700 | RainButton Symbol scenario | 2 years |
61013450 | Xelu Q Handrinse basin 500/480 without tap hole and overflow, SmartClean | 20 years |
61019450 | Xelu Q Countertop basin ground 600/480 without tap hole and overflow, SmartClean | 20 years |
61076450 | Xuniva S Wash bowl 450/450 with tap hole and overflow, SmartClean | 20 years |
61070450 | Xuniva S Wash bowl 300/300 without tap hole and overflow, SmartClean | 20 years |
60165450 | Xuniva D Wash bowl 550/400 without tap hole and overflow | 20 years |
61118450 | EluPura S Wall hung WC 540 rimless AquaFall Flush, SmartClean | 20 years |
60193450 | EluPura S Wall hung WC 540 rimless AquaFall Flush | 20 years |
25022180 | RainButton iBox Plug 1D-D40 | 5 years |
01600180 | RainButton iBox Control | 5 years |
76806000 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox, starter set | 5 years |
76806000 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox, starter set | 2 years (SodaBase) |
76806670 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox, starter set | 5 years |
76806670 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox, starter set | 2 years (SodaBase) |
76806800 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox, starter set | 5 years |
76806800 | Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox, starter set | 2 years (SodaBase) |
61026450 | Xelu Q Wash basin with shelf right 800/480 without tap hole and overflow, SmartClean | 20 years |
61080450 | Xuniva U Wash bowl 600/450 with tap hole and overflow, SmartClean | 20 years |
61068450 | Xuniva Q Above counter basin 550/450 with tap hole and overflow, SmartClean | 20 years |
61058450 | Xuniva D Above counter basin 550/400 without tap hole with overflow, SmartClean | 20 years |
62021450 | EluPura S Wall hung WC Set 540 rimless AquaFall Flush with WC seat and cover with SoftClose and QuickRelease, HygieneEffect | 20 years |
62021450 | EluPura S Wall hung WC Set 540 rimless AquaFall Flush with WC seat and cover with SoftClose and QuickRelease, HygieneEffect | 5 year (WC seat and cover) |
61052450 | Xuniva Q Undercounter basin 450/350 without tap hole with overflow, SmartClean | 20 years |
61025450 | Xelu Q Wash basin with shelf right 800/480 with 2 tap holes without overflow, SmartClean | 20 years |
61021450 | Xelu Q Wash basin 800/480 without tap hole and overflow, SmartClean | 20 years |
60170450 | Xuniva D Wash bowl 600/450 with tap hole and overflow | 20 years |
61071450 | Xuniva S Wash bowl 400/400 without tap hole and overflow, SmartClean | 20 years |
61116450 | EluPura Q Wall hung WC 540 rimless AquaFall Flush, SmartClean | 20 years |
61066450 | Xuniva Q Above counter basin 550/400 without tap hole with overflow, SmartClean | 20 years |
61115450 | EluPura S Wall hung WC Set 540 rimless AquaHelix Flush with WC seat and cover with SoftClose and QuickRelease, Slim, SmartClean | 20 years |
61115450 | EluPura S Wall hung WC Set 540 rimless AquaHelix Flush with WC seat and cover with SoftClose and QuickRelease, Slim, SmartClean | 5 year (WC seat and cover) |
25018000 | RainButton Symbol warm up | 2 years |
25018700 | RainButton Symbol warm up | 2 years |
25021180 | RainButton iBox Plug 1W-D40 | 5 years |
25016000 | RainButton Symbol shoulder shower | 2 years |
25016700 | RainButton Symbol shoulder shower | 2 years |
76837000 | Aqittura M91 SodaSystem 240, 1jet | 5 years |
76837000 | Aqittura M91 SodaSystem 240, 1jet | 2 years (SodaBase) |
76837670 | Aqittura M91 SodaSystem 240, 1jet | 5 years |
76837670 | Aqittura M91 SodaSystem 240, 1jet | 2 years (SodaBase) |
76837800 | Aqittura M91 SodaSystem 240, 1jet | 5 years |
76837800 | Aqittura M91 SodaSystem 240, 1jet | 2 years (SodaBase) |
76810000 | Aqittura M91 SodaSystem 240, 1jet, starter set | 5 years |
76810000 | Aqittura M91 SodaSystem 240, 1jet, starter set | 2 years (SodaBase) |
76810670 | Aqittura M91 SodaSystem 240, 1jet, starter set | 5 years |
76810670 | Aqittura M91 SodaSystem 240, 1jet, starter set | 2 years (SodaBase) |
76810800 | Aqittura M91 SodaSystem 240, 1jet, starter set | 5 years |
76810800 | Aqittura M91 SodaSystem 240, 1jet, starter set | 2 years (SodaBase) |
62023450 | EluPura Q Wall hung WC Set 540 rimless AquaFall Flush with WC seat and cover with SoftClose and QuickRelease, HygieneEffect | 20 years |
62023450 | EluPura Q Wall hung WC Set 540 rimless AquaFall Flush with WC seat and cover with SoftClose and QuickRelease, HygieneEffect | 5 year (WC seat and cover) |
61056450 | Xuniva S Above counter basin 450/450 with tap hole and overflow, SmartClean | 20 years |
25020180 | RainButton iBox Hub | 2 years |
60153450 | Xuniva U Undercounter basin 450/350 without tap hole with overflow | 20 years |
60155450 | Xuniva S Above counter basin 400/400 without tap hole with overflow | 20 years |
61073450 | Xuniva U Wash bowl 550/400 without tap hole and overflow, SmartClean | 20 years |
61048450 | Xuniva D Undercounter basin 450/350 without tap hole with overflow, SmartClean | 20 years |
61032450 | Xelu Q Wash basin with shelf left 800/480 without tap hole and overflow, SmartClean | 20 years |
61064450 | Xuniva U Above counter basin 550/450 with tap hole and overflow, SmartClean | 20 years |
61054450 | Xuniva S Above counter basin 400/400 without tap hole with overflow, SmartClean | 20 years |
60163450 | Xuniva S Wash bowl 300/300 without tap hole and overflow | 20 years |
61119450 | EluPura S Wall hung WC Set 540 rimless AquaFall Flush with WC seat and cover with SoftClose and QuickRelease, SmartClean | 20 years |
61119450 | EluPura S Wall hung WC Set 540 rimless AquaFall Flush with WC seat and cover with SoftClose and QuickRelease, SmartClean | 5 year (WC seat and cover) |
61036450 | Xelu Q Wash basin 1000/480 with tap hole without overflow, SmartClean | 20 years |
62022450 | EluPura Q Wall hung WC 540 rimless AquaFall Flush, HygieneEffect | 20 years |
61085450 | Xelu Q Handrinse basin with shelf left 360/250 with tap hole without overflow, SmartClean | 20 years |
60167450 | Xuniva Q Wash bowl 300/300 without tap hole and overflow | 20 years |
25010000 | RainButton Symbol temperature | 2 years |
25010700 | RainButton Symbol temperature | 2 years |
61016450 | Xelu Q Wash basin 600/480 with tap hole without overflow, SmartClean | 20 years |
61078450 | Xuniva D Wash bowl 600/450 with tap hole and overflow, SmartClean | 20 years |
60164450 | Xuniva S Wash bowl 400/400 without tap hole and overflow | 20 years |
61060450 | Xuniva D Above counter basin 550/450 with tap hole and overflow, SmartClean | 20 years |
61031450 | Xelu Q Wash basin with shelf left 800/480 with 2 tap holes without overflow, SmartClean | 20 years |
61062450 | Xuniva U Above counter basin 550/400 without tap hole with overflow, SmartClean | 20 years |
Hansgrohe SE, Auestraße 5-9, 77761 Schiltach ("hansgrohe") grants a manufacturer's warranty for hansgrohe products to first end customers. This voluntary manufacturer's warranty applies in addition to the legal rights to which the first end customer is entitled vis-à-vis its seller. Any further claims of the first end customer against hansgrohe (e.g. due to any product liability) also remain unaffected (see point VII below).
"First end customer" is the person who purchased the hansgrohe product as the first consumer directly from hansgrohe or a hansgrohe sales partner (in particular sanitation company, specialist dealer, DIY store). A "consumer" within the meaning of this manufacturer's warranty is any natural person who has purchased the hansgrohe product for private use and not to use it within the scope of their commercial or independent professional activity (e.g. to resell it or install it in the home of a third party).
This manufacturer's warranty only applies to the first end customer and is not transferable. In the event of a resale of the hansgrohe product by the first end customer, the warranty is therefore not transferred to the purchaser, regardless of whether the purchaser is also a consumer.
hansgrohe guarantees the first end customer that the hansgrohe product they have purchased is free from material, manufacturing and design defects. The state of science and technology at the time of manufacture is decisive here.
a. This warranty applies to all Hansgrohe products not listed under II b. for a period of 5 years from the date of purchase by the original customer, but for a maximum of 6 years after manufacture. The warranty period is not extended due to the provision of services under this warranty, in particular not in the event of repair or replacement. In these cases, the warranty period does not start anew.
b. Valid for the hansgrohe products iBox Hub (art. no. 25020190), RainButton (art. nos. 25010000 - 25019000 and 25010700 - 25019700), RainButton Qi charging pad (art. no. 25100000) and Pontos Scout (art. no. 15887000). No. 15887000) purchased by first-time customers on or after 01.01.2020 (proof of purchase).
hansgrohe grants the first-time customer for products with electronic components which fall under b. The warranty period is not extended due to the provision of services within the scope of this manufacturer's warranty, in particular not in the case of repair or replacement. In these cases, the warranty period shall not start anew. This shall neither constitute a new warranty nor shall it restart the warranty period.
Claims for compensation for consequential damage or for product liability shall only exist in accordance with the mandatory statutory provisions.
This manufacturer's warranty only applies to first-time end customers who have purchased the product in question in a country in which hansgrohe is represented by its own sales company or through a sales partner.
The assertion of claims from this warranty requires written notification of the defect by the original end customer to hansgrohe or the hansgrohe sales partner from whom the hansgrohe product was purchased. This notification of defect must be made within a preclusion period of two months from the time at which the first end customer recognised or should have recognised the defect of the hansgrohe product, and in any case before the expiry of the warranty period. It is the responsibility of the first end customer to prove that the warranty period has not yet expired; this proof can be provided in particular by presenting the purchase receipt for the hansgrohe product.
The written defect notification must contain:
The written defect notification shall be sent by email to service@hansgrohe.com or via the contact form to be found at https://www.hansgrohe.de/contact. After receiving written notification of the fault, hansgrohe will contact the sender within 3 working days. The product may not be removed before the expiry of this period and any instructions to the contrary. This does not apply if significant damage is to be expected.
The warranty claim expires upon expiry of the warranty period. If a claim has been asserted within the warranty period in compliance with the above requirements, but the warranty service owed has not yet been provided by hansgrohe, the statute of limitations is suspended until the service has been provided.
This warranty is governed by German law to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) of 11 April 1980. The place of performance for the obligations arising from this guarantee is Schiltach, Germany. To the extent permissible, the place of jurisdiction is Rottweil, Germany.
Name and address of the guarantor:
Hansgrohe SE
Auestra;e 5-9
77761 Schiltach
Germany