You can find helpful tips and answers to frequently asked questions about hansgrohe lavatory faucets here. Select the question you want below to view the answer.
You can normally replace the hoses on hansgrohe faucets, including lavatory faucets, bidet faucets, and kitchen faucets. Please refer to the installation manual enclosed with the spare part for information on how to remove it from the faucet. Or look in our online Spare Parts Shop.
As a basic rule, most of our products are suitable for continuous flow heaters. Just be sure to have your plumber check the continuous flow heater’s performance and align it with the product.
On lavatory faucets with a 32 mm diameter threaded shaft, you can extend the shaft by 35 mm using a shaft extension (article number: 13898000). These faucets can therefore be mounted in plate thicknesses up to 70 mm.
For lavatory faucets with a stud fixture, extend the fastening with a standard M8 threaded rod.
Low flow performance may be caused by a dirty aerator. The cleaning process is shown in greater detail here:
If the faucet is dripping slowly, dirt may have drifted into the aerator. We therefore recommend you start by removing the aerator and cleaning it, if necessary. The video below shows how to clean it in more detail.
If this is not the case, the cartridge and/or shut-off unit are probably faulty and should be replaced.
The connection hose might have come undone during installation, which may have damaged the O-ring. (When connecting to the angle valve, it is important to hold the hose in place using an open-end wrench and follow the instructions in the installation manual. Otherwise, the hose may come undone from the faucet body.) Before tightening the spout nut, screw the hose back into the faucet body and follow the necessary steps in the installation manual. Or look in our online Spare Parts Shop. The O-ring may also need to be replaced.
Water drips from the spout so that no excess pressure builds up in the open water heater during the heating process. This is physically required and does not indicate a product defect that would justify replacement of the faucet or a warranty or guarantee claim.
hansgrohe offers an optional swiveling aerator (article no.: 95400000) with an M24x1 external thread. This can be used to adjust the water spray in all directions by approximately 8°. Replacement and operation are shown in the following video:
Loose parts or high water pressure are possible causes of the noisy water flow or knocking sounds in your bathroom faucet. Contact a local specialist so that they can pinpoint and fix the noises.
The maximum hot water temperature can be restricted on most hansgrohe faucets with a ceramic cartridge and all hansgrohe thermostats. For more detailed information, please refer to the installation manual. Or look in our online Spare Parts Shop.
Our experts from the Technical Service Center have tested many of the possible faucet and ceramics combinations for their functionality and made the results available to you. hansgrohe ExcellentFit gives you the necessary confidence during the planning stage that there will be little to no splashing when washing hands.
Please only use the original supply pipes. They cannot be shortened nor extended because this may cause malfunctions.
Please check whether the function block was turned by 180° when mounted or whether the non-return valves have been inserted the wrong way round.
You can find more product details and planning data on hansgrohe lavatory faucets here.
We have compiled detailed information on how to maintain the function and sheen of hansgrohe products for the long term in the maintenance and cleaning guide, which also includes servicing videos.
The faucet’s non-return valves are leaking or damaged. Please check them and replace them if necessary. You will find the relevant spare parts number in the product’s installation manual. Or look in our online Spare Parts Shop.
You can find more product details and planning data on hansgrohe lavatory faucets here.
The different options are described in the product’s installation manual. Or look in our online Spare Parts Shop.
You can find more product details and planning data on hansgrohe lavatory faucets here.
How to activate the cleaning mode is described in the installation manual, which is enclosed with the product or can be downloaded from the online Spare Parts Shop.