Help with malfunctions

Spare parts & repairs

You can find helpful tips and answers to frequently asked questions about repairing and replacing hansgrohe products here. Select the question you want below to view the answer.

How do I find the right product or spare part and its article number?

The spare parts with the corresponding article numbers can be found in the installation manual included with each of our products. Or in our online Spare Parts Shop.

If you have any other questions, please use a contact form to get in touch with our Customer Service team. 

Can I send in my hansgrohe product for repairs?

Unfortunately, it is not possible to send in your product for repair. Please contact your plumber. You can find specialist retailers near you in our Shopfinder.

How long are hansgrohe spare parts available after an item has been discontinued?

We guarantee the availability of spare parts for 15 years after the product in question has been discontinued.

Go to the Spare Parts Shop

Where can I find hansgrohe spare parts?

You can find more information about spare parts in our Spare Parts Shop. This also includes installation manuals and cleaning recommendations.

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