Frequently asked questions

Toilets

You can find helpful tips and answers to frequently asked questions about toilets by hansgrohe here. Select the question you want below to view the answer.

How high should a toilet be fitted?

The category standard stipulates that the upper edge of the ceramics should be installed at a height of 40 cm.

What should I do if my toilet is leaking and water is pooling under the toilet?

If your toilet is leaking, please contact your plumber. You can find specialist retailers near you in our Shopfinder.

What should I do if the toilet seat turns a yellowish color?

Use a mild cleaning product or a standard toilet seat cleaner to treat the yellow discoloration. Follow the instructions to apply the cleaning product and leave it to work for the recommended time.

What should I do if the toilet seat wobbles/slips out of position?

Please check the required installation steps, as described in the installation manual. Correct installation as shown in the installation manual ensures the toilet seat is fixed sturdily and firmly in place without wobbling.

Do hansgrohe toilets have SoftClose technology?

All EluPura toilet seats come with SoftClose and quick release. Some seat models can also be ordered without these functions.

You can find an overview of our hansgrohe toilets here.

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