Quality at HansgroheQuality for us is all about the satisfaction of the customer. This philosophy applies to our products just as much as it does to our enterprise and our service. “Quality is when the customer returns and not the product.” We embedded this principle firmly in our production lines by means of our process-orientated workflow. We think and act according to the zero-error principle.Everybody is responsible for the quality of our work, independent of function and hierarchy. Most attention is given to the training and retraining of our employees, because training and retraining measures raise quality consciousness and maximise quality-oriented behaviour. For us an efficiently run quality management system is the basis of high quality products and service. For this reason we have our system checked and accredited at regular intervals by internationally recognised accreditation agencies. My Downloads
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